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BMC is looking for a Technical Support Engineer to join our amazing team supporting the Contol-M product line.

Control-M product line helps the world's largest companies to automate time-sensitive, business-critical workflows. We orchestrate data and machine learning pipelines, supply chains, production lines, financial transactions, and other processes in complex IT environments worldwide. We continuously grow by adding and implementing the most cutting-edge technologies, conducting innovative Just Do It marathons, thinking about new features to add and investing in our employee training programs!

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues that were escalated by other support levels.
Maintain a low rate of non-bug escalations to development team.
Write technical notes and troubleshooting procedures to be used by the entire Support and Professional Services organization.
Manage assigned cases to meet service level agreements, while continuously providing updates to the business.
Knowledge expert that will serve as the focal point to the entire Professional Services organization.
Ongoing support and working closely with the business teams throughout the company.