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The opportunity
Manager Customer PlanningScarborough, OntarioHybrid
Reporting to the Associate Director, Gx Commercial Operations and Analytics, the Manager Customer Planning at Teva Canada, will lead the development and execution of customer-centric planning strategies that align with business objectives and drive operational excellence. This role requires a strong analytical mindset, strategic thinking, and the ability to collaborate cross-functionally to optimize demand forecasts, inventory management, and customer satisfaction.How you’ll spend your day
Lead the customer planning function, ensuring accurate and timely  forecasts that support Teva Canada’s commercial and supply chain objectives.
Collaborate with Sales, Marketing, Supply Chain, Finance, and Market Access teams to integrate market intelligence, customer insights, and product strategies into the customer planning process.
Oversee the execution of changes to sales plans and forecasts based on insights from Demand Planning, Customer Planning and Sales & Operations Planning (S&OP) meetings.
Drive continuous improvement in forecast accuracy and planning processes through data analysis, stakeholder feedback, and best practices.
Manage  Product lifecycle forecasts, including new product introductions, obsolescence planning, and scenario modeling.
Lead the development of allocation strategies during constrained supply situations to balance profitability, customer service, and long-term business goals.
Chair customer collaboration meetings to communicate recovery timelines, backorder updates, and product availability plans.
Provide oversight of inventory planning for strategic and private label accounts, ensuring optimal stock levels and service performance.
Support commercial teams with insights and reporting on forecast performance, aged inventory, and customer-specific trends.
Manage claims and disputes budgets, collaborate effectively with Finance and External stakeholders.
Ensure compliance with internal procedures and maintain documentation related to customer planning processes.
Mentor and develop a team of analysts or coordinators, fostering a culture of accountability, collaboration, and innovation.
All other duties as assigned.