How you’ll spend your day
Monitor system performance and troubleshoot issues related to Citrix and Microsoft technologies.
Conduct root cause analysis and implement preventive measures to avoid recurrence of issues.
Implement and maintain security best practices for Citrix and Microsoft environments.
Ensure compliance with organizational and regulatory requirements.
Conduct regular audits and assessments to identify potential security vulnerabilities.
Maintain comprehensive documentation of system configurations, changes, and procedures.
Prepare and present reports on system performance, incidents, and resolutions.
Ensure all documentation is accurate, up-to-date, and easily accessible.
Collaborate with other IT teams to ensure seamless integration and operation of Citrix and Microsoft solutions.
Provide technical support and guidance to end-users and other stakeholders.
Participate in on-call rotation to provide 24/7 support needed.
Stay updated with the latest Citrix and Microsoft technologies and industry trends.
Identify opportunities for system enhancements and process improvements.
Propose and implement solutions to optimize system performance and user experience.
Your experience and qualifications
10+ yrs. Experience with Citrix implementations, maintenance, configurations, and resolve escalated issues for Citrix DaaS/CVAD VDIs, HSDs and applications.
Proven ability implementing Best Practices, Optimization, Fine Tuning skills on Citrix Infrastructure components.
Experience on Support and troubleshooting skills of Citrix DaaS/CVAD VDIs, HSDs, applications, and NetScaler.
Good understanding on Hyper Converged Infrastructure and Azure Cloud (IaaS)
Knowledge on Windows Server 2016/2019/2022 Active directory and GPO.
Experience with Microsoft technologies such as Active Directory, Group Policies, Certificate Services, IIS, etc.
Knowledge of PowerShell scripting, RPA Services, FSLogix will be added advantage.
Hands-on experience with Security patching deployments using tools like MECM and image freeze concepts.
