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The opportunity
To drive the continuous improvement culture in GBS, by training & mentoring lean Six sigma methodologies across GBS, drive & mentor continuous improvement projects to improve operational efficiency, service quality, Optimize and Standardize processes across various functional areas.
How you’ll spend your day
Lead the deployment of Lean Six Sigma methodologies across various GBS teams & processes.
Process Optimization: Facilitate VSM/Kaizen events, streamline processes to eliminate waste, improve efficiency, and enhance overall performance. Drive Continuous Improvement projects at org level.
Collaborate with Functional teams to drive process automations/BOTs.
Training and Mentoring: Develop and implement standardized global lean six sigma training programs for various level. Conduct training sessions across different time zones and ensure consistent understanding of Lean concepts. Mentor Lean Six sigma trainees & projects and guide them to achieve various certification levels.
Initiate, Drive NPS/PSQI Surveys and actions to improve the engagement scores/Customer experience.
Facilitate collaboration across global teams and locations. Bridge communication gaps, leverage technology for virtual collaboration, and ensure that Lean principles are applicable and relevant in different regions.
Problem-Solving: Adapt problem-solving approaches to diverse situations. Utilize flexible problem-solving methodologies that can be applied across different organizational contexts.
Performance Metrics:  Define and monitor performance metrics. Develop metrics that are relevant and measurable on a global scale, considering variations in business needs, customer expectations, and regional priorities. 
Best Practices Sharing: Facilitate the sharing of best practices. Establish mechanisms for sharing successful Lean practices and lessons learned across diverse regions within the organization.
Initiate & drive several Lean Six Sigma practices to encourage people participation in continuous improvement, build OpEx mindset in GBS, thus improve the lean maturity of the GBS Sites.